Products not appearing after sync
You synced your products but they're not showing up in Framer. Here's how to troubleshoot.
Check these first
1. Did the sync complete?
Make sure you saw the success message:
If sync failed or was interrupted, try again.
2. Are the right categories selected?
Products only sync if they're in a selected category.
Open TGC plugin
Go to Sync tab
Check that the relevant categories are selected
Re-sync if you need to add categories
3. Check the CMS collection
In Framer, open the CMS panel (left sidebar)
Click on TGC Products
Are your products listed there?
If yes → products synced, issue is with your page/components.
If no → products didn't sync, check categories and try again.
Products in CMS but not on page
If products appear in the CMS but not on your page:
Component not bound to collection
Select your Product card or grid
In the right panel, check Content
Should show "TGC Products" as the source
If not, bind it to the collection
Filtering issue
Check if you have filters active
Clear filters and see if products appear
Check CMS collection filters in Framer
CMS page not set up
For product detail pages:
Make sure you have a CMS page connected to TGC Products
The page template should show when viewing individual products
Products not syncing at all
Product not in any selected category
In Swell:
Open the product
Check which categories it belongs to
Make sure at least one is selected in TGC
Product is draft/unpublished in Swell
TGC only syncs active/published products.
In Swell, check the product status
Make sure it's published/active
Re-sync
Sync error for specific product
During sync, check for error messages:
Fix the issue in Swell, then re-sync.
Debugging steps
Open TGC plugin → Sync tab
Note how many products it says will sync
Click Sync and watch for errors
After sync, check CMS collection count
If count is lower than expected, check category selection
Framer CMS limits
Framer has CMS item limits based on your plan:
Plan | Limit |
|---|---|
Free | 50 items |
Mini | 200 items |
Basic | 1,000 items |
Pro | 10,000 items |
If you hit the limit, not all products will sync. Upgrade your plan or sync fewer categories.